FAQs

requently Asked Questions (FAQ)

1. What types of brooms do you offer?

At Novappy, we offer a range of high-quality cleaning brooms designed for various cleaning needs. Our selection includes traditional brooms, heavy-duty brooms, and brooms with specialized bristles for different surfaces.

2. How can I place an order?

Placing an order with us is easy! Simply browse our online store, select the broom you wish to purchase, and add it to your cart. Proceed to checkout, enter your shipping information, and complete your payment. You will receive an order confirmation via email once your purchase is successful.

3. What is your shipping policy?

We offer Free Insured & Tracked Shipping worldwide. Orders typically ship within 1-5 business days of purchase. Delivery times vary by location, with standard shipping taking 7-10 business days and express shipping taking 3-7 business days.

4. Can I track my order?

Yes, once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or through the shipping carrier's tracking system.

5. What is your return policy?

We accept returns for products that are still well-packaged and unassembled. If the product has been assembled, returns are not accepted. If your product arrives damaged, you can request an exchange or refund. Please refer to our Refund Policy for more details.

6. Do you offer international shipping?

Yes, we offer international shipping with Free Insured & Tracked Shipping. Please note that shipping times may vary based on your location and customs clearance processes.

7. How do I contact customer support?

You can reach our customer support team by emailing us at contact@novappy.com. We are here to assist you with any questions or concerns you may have.

8. How can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at contact@novappy.com. We can only make changes to orders that have not yet been processed or shipped.

9. Are your products covered by a warranty?

Yes, all our products come with a standard warranty covering defects in materials or workmanship. If you encounter any issues with your product, please contact us for assistance.

10. What payment methods do you accept?

We accept various payment methods, including credit/debit cards and secure payment gateways. You can select your preferred payment method during checkout.